Privacy policy

Respect for your privacy and protection of our customers' personal data is our promise. The processing of personal data is carried out with the utmost confidentiality. Keep track of our privacy policy.

Who are we?

AQUECINOX Ltd. is a company dedicated to manufacturing and marketing stainless steel equipment for heating (thermal accumulators) and pressure water storage (autoclaves), with headquarters and facilities on Rua da Escola 312, 4775-159 Mihotães , Barcelos, Braga, Portugal, legal number 503 708 577.

Why this privacy policy?

AQUECINOX has adopted measures to protect the privacy of Customers and Users of the company's website, as well as its products and services, having drafted the current Privacy Policy, aiming to demonstrate its commitment and respect for the rules for the protection of personal data.

This Privacy Policy arises to make our Clients and Users aware of the general rules of privacy and treatment of their personal data, which we collect and handle in strict respect and compliance with the law.

AQUECINOX respects the best practices in the field of security and protection of personal data, having approved a program for this purpose, capable of safeguarding the protection of the data made available to us and authorized by all those who relate to the Company.

Please read this Privacy Policy carefully as, if you are accessing our website or giving your consent by other means, the provision of your personal data implies your knowledge and acceptance of the conditions contained herein. Thus, by providing your personal data, you are authorizing their collection and use, in accordance with the rules defined herein.

What does this privacy policy cover?

This Privacy Policy applies exclusively to the collection and processing of personal data performed by AQUECINOX.

On the AQUECINOX Website you can find access links to other websites that are unrelated to AQUECINOX. The provision of such links is made in good faith, and AQUECINOX cannot be held responsible for the collection and processing of personal data carried out on these websites, nor be held responsible for the accuracy, credibility and functionality of websites belonging to third parties.

Thus, the provision of links to other websites unrelated to AQUECINOX does not imply any assumption of responsibility for such websites, therefore this Privacy Policy is not applicable to them. AQUECINOX considers it convenient to read the Privacy Policies of all the Websites you visit.

What is personal data?

It is information relating to an identified or identifiable natural person (“data subject”). A natural person who can be identified, directly or indirectly, is considered to be identifiable, in particular by reference to an identifier, such as a name or an identification number.

Who is responsible for the data handling?

The entity responsible for the collection and processing of personal data is AQUECINOX, in the context of the service and/or sale provided, decides which data is collected, the means of data processing and for what purposes they are used.

What kind of personal data do we collect?

AQUECINOX, within the scope of its activity, collects and processes the personal data necessary for the provision of services and/or supply of products, dealing with data such as name, taxpayer number, address, telephone number, the mobile number and the email address.

If there is prior consent from the Customer or the User, which may be withdrawn at any time, AQUECINOX will process the respective data and for the time necessary to commercialize the services.

When and how do we collect your data?

AQUECINOX collects your data by telephone, in writing or through its website, with prior consent. As a general rule, personal data is collected upon the conclusion of any contract with the Customer.

Some of the provision of personal data is mandatory and, in the event of lacking or insufficient data, AQUECINOX will not be able to provide the service in question, so it will inform Customers of the mandatory nature of providing the data.

If you are not an AQUECINOX Customer, your data will only be processed if you make them available, in particular, if you subscribe to newsletters, in which case the rules of this Privacy Policy will apply.

The personal data collected is processed by computer and in strict compliance with data protection legislation, being stored in specific databases created for this purpose and, under no circumstances, will the collected data be used for any purpose other than that for the which consent was given by the data subject.

What are the purposes of the processing of personal data?

In general, the personal data collected is intended for the management of the contractual relationship, the provision of contracted services, the appropriateness of services to the Client's needs and interests, information and marketing actions.

You may, however, provide us with personal data for other purposes, such as for sending complaints and suggestions, disseminating institutional information about the company and/or making known campaigns, promotions, advertising and news about the products and/or AQUECINOX services, as well as for conducting market studies and valuation surveys.

How long do we retain your personal data?

The period of time for which data is stored and preserved varies in compliance with the purpose for which the information is processed.

There are legal requirements that oblige you to retain data for a minimum period of time. Whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the purposes that motivated its collection or its subsequent processing or, for the period of time authorized by the National Data Protection Commission, after which the data will be deleted.

How can you access, rectify or oppose the processing of your personal data?

Under the terms of the Data Protection Law, the data subject is guaranteed the right to access, update, rectify or delete their personal data, which may take place through the email address or, in person, at company headquarters.

In addition to resorting to the judicial courts, the data subject can file a complaint with the supervisory authority.

How can you object to receiving contacts for marketing purposes?

AQUECINOX may promote dissemination actions with its customers, of products or services by telephone, e-mail, SMS, MMS or any other electronic communications service, unless the Customer objected when collecting the data.

If you do not wish to receive these communications, you have the right to object at any time to the use of your data for marketing purposes, for sending informational communications or inclusion in lists or information services.

What measures has AQUECINOX taken to ensure the security of your personal data?

AQUECINOX ensures the protection of the security of the personal data made available to us, having approved and implemented strict rules in this matter. Compliance with these rules is an undeniable obligation of all those who legally access them.

Bearing in mind the great concern and commitment that AQUECINOX discloses in defending privacy issues, several security measures of both a technical and organizational nature, were adopted in order to protect the personal data made available to us against its dissemination, loss, misuse, unauthorized alteration, treatment or access, as well as against any other form of unlawful treatment.

In this respect, on our website, the forms for collecting personal data require encrypted Browser sessions and all personal data that you give us about you is stored securely in AQUECINOX's systems which, in turn, is located in a Database covered with physical and logical security measures, which we believe are essential for the protection of your personal data.

Under what circumstances is there data communication to other entities (third parties and subcontractors)?

AQUECINOX, within the scope of its activity, may resort to third parties for the provision of certain services. Sometimes, the provision of these services implies access, by these entities, to personal data of our customers. When this happens, AQUECINOX takes the appropriate measures, in order to ensure that the entities that have access to the data, comply with the existing data protection regulations.

Thus, any entity subcontracted by AQUECINOX will process the personal data of our customers, in the name and on behalf of AQUECINOX under the obligation to adopt the necessary technical and organizational measures in order to protect personal data against accidental or unlawful destruction, accidental loss , unauthorized alteration, dissemination or access and against any other form of unlawful processing.

In any case, AQUECINOX remains responsible for the personal data you provide us.

How do we use “cookies”?

"Cookies" are small text files that are stored on your computer through your browser (browser), retaining only information related to your preferences, not including, as such, your personal data.

To find out more about cookies and how AQUECINOX uses them on its website, see our Cookies Policy at

How can you find out about any changes to AQUECINOX's Privacy Policy?

AQUECINOX reserves the right, at any time, to make adjustments or changes to the current Privacy Policy, always in strict compliance with the Law, and these changes are duly disclosed on the Company's Website.

This General Privacy and Data Protection Policy comes into force on 05/24/2018.